On 1 December 2020, the Minister at Prime Minister's Department, also the Member of Parliament for Alor Gajah, Mohd Redzuan answered in the parliament that only doctors, nurses and other medical personnel dealing directly with Covid-19 high-risk groups will receive a one-off payment amounting RM300, while hospital cleaners will not receive the payment although also they had been working on the front-line.[1]
The hospital cleaners are not directly employed by the Ministry of Health but outsourced to a private contractor named UEM Edgenta. Under this system, the hospital cleaners are not considered front-line personnel. The hospital cleaners are also prone to exploitations, for instance, the contractor had harassed and bullied their union members and refused to distribute personal protection equipment (PPE) to them. [2][3]
The government had clearly ignored the hospital cleaners that worked on the front-line along with the medical personnel, as they are responsible for cleaning the hospital including disposing medical wastes and patient excreta. Although the education qualifications of the hospital cleaners are not as high as the doctors and nurses, professional knowledge and long-term experience in related fields are still required to carry out their tasks. During the pandemic, they are exposed to the risks of infection while cleaning the wards and medical equipment of the Covid-19 patients. Therefore, Mohd Reduan’s claim that hospital cleaners are not a party dealing directly with Covid-19 high-risk groups is utter nonsense.
The policy of outsourcing services in government agencies to private corporations had existed for many years. As the contractors of the hospital cleaners changed frequently, the salary of the hospital cleaners remained stagnant over the years. The government had shirked their duty of protecting their workers’ right to the contractors, allowing the contractors to exploit hospital cleaners without government supervision. Moreover, the government also arrested the activists that defended the rights of the hospital cleaners in June, portraying their merciless attitude towards the forgotten heroes that stood on the front line fighting the pandemic. [4]
Therefore, NESA condemns the government for neglecting the rights of hospital cleaners. We urge the government to provide assistance towards hospital workers and consider reemploying hospital cleaners directly under the ministry's discretion to safeguard hospital cleaners’ rights.
New Student Movement Alliance of Malaysia
NESA
[1] Redzuan: Tiada bayaran ‘one-off’ RM300 kepada pembersih hospital, Malaysiakini, 1 December 2020,
[2] After Ipoh hospital cleaners’ protests, employer says has implemented safety measures, to resolve matter internally, John Bunyan, Malaymail, 3 June 2020,
[3] Health Ministry can't get involved into hospital cleaners not given PPE issue unless there is service disruption, says Health DG,
[4] Five arrested outside Ipoh hospital for peaceful protest against union-busting move,

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